Clear rules.
Fair support.
Plain-language draft terms for a proposed independent digital fan-support website. English and Chinese summaries are provided. These policies must be completed, localized and approved before any payment is accepted.
BOOM-TOB does not currently take payments, send gifts, collect personal data through an account, or offer live fulfillment. Company/operator details, merchant approval, and effective terms are missing. Nothing here removes statutory consumer rights or cardholder dispute rights.
本网站目前仅为原型，不接受付款、不处理订单。以下政策为草案，不排除消费者依法享有的退款、投诉或支付争议权利。
Refund and consumer rights
We aim to resolve payment and fulfillment problems fairly and promptly. Legal rights are not waived by confirming a digital-gift purchase or by accepting these terms.
When a refund or correction may be due
- An unauthorized transaction, duplicate charge, billing error or incorrectly stated price.
- The purchased digital item or specifically promised acknowledgment is not delivered as described or within the promised timeframe.
- A materially inaccurate or misleading description, technical failure or other breach of the purchase agreement.
- A purchase by a minor, where cancellation/refund is required by applicable law or the payment provider.
- Any other case where law, merchant policy or payment network rules provide a remedy.
What happens after a request
Customers can submit the transaction reference, date, amount, selected recipient and issue through the published support channel. The operator should acknowledge receipt promptly, examine secure transaction and delivery records, request only necessary evidence, and communicate the outcome and remedy. Do not add a mandatory short filing deadline that cuts off statutory or bank rights.
Digital-delivery considerations
For a clearly described, fully delivered digital item, a change-of-mind refund may not always be available, depending on applicable law and the item's classification. Any lawful exception must be prominently disclosed and separately acknowledged where required. A blanket “never refundable” rule is not used. A payment dispute may still be raised directly with a bank or card provider.
退款政策：未经授权、重复扣款、金额错误、未按约交付、描述不符、未成年人消费及其他依法应退款的情形，可申请退款或纠正。已完整交付的数字项目是否适用无理由退货，应依法结合具体商品或服务判断，不能一概认定“售出概不退款”。消费者依法享有的银行争议、诉讼或投诉权利不受限制。
How BOOM-TOB purchases could work
- Independent website: BOOM-TOB is not TikTok, is not endorsed by TikTok/ByteDance, and does not sell Coins, Diamonds, TikTok Gifts or platform ranking points.
- What is being sold: The demo depicts symbolic digital supporter designs, not charitable donations, bank transfers to idols, tips credited inside another platform, private contact, or guaranteed dance requests. Each real product must identify its actual digital deliverable, price, delivery time and any limitations before checkout.
- No guaranteed attention: Purchasing does not guarantee a live shout-out, personal message, relationship, video call, prize, priority in competitions, or any interaction that is not expressly included in the item description.
- Payment disclosure: Before launch, the approved merchant's legal name, payment descriptor, billing currency, taxes/fees, order summary and customer-service channel must appear before confirmation. No automatic renewals or hidden charges.
- Adult purchasers: Intended only for adults 18+. A checkbox is not a sufficient age-control system for a live payment service: production safeguards must verify and enforce restrictions and address minor purchases.
- Responsible spending: The production system should provide meaningful per-transaction and daily spending limits, reminders and handling of unusual patterns, where applicable. There are no public leaderboards ranking fans by spending.
- Fair dealing: Deceptive fundraising, impersonation, pressure to spend, artificial promises, gambling-like prizes and false urgency are prohibited.
- Disputes: Support requests are encouraged, but customers may always contact regulators, banks and payment providers as permitted by law. No mandatory waiver of consumer rights.
- Changes: Material policy changes will be disclosed appropriately and do not retroactively extinguish rights arising from previous purchases.
服务条款摘要：BOOM-TOB 为独立粉丝应援网站，不出售 TikTok 金币、钻石或平台礼物。每项数字产品须在付款前说明实际交付内容、价格、履行时间及限制。购买不保证私下交流、直播互动或比赛积分。禁止诱导未成年人消费、虚假宣传和不合理刺激消费。消费者仍可依法维权。
Privacy and data protection
In this preview: We do not use a backend, analytics service, checkout provider or user accounts. The selected idol and demonstration bag exist in your current browser page only, and disappear when you reload. Fonts use standard browser fallbacks and images are embedded in the website pages.
Before launch: Provide a named data controller/operator, purpose and lawful basis for each collection, data retention periods, deletion/contact procedures, a legitimate payment processor, access controls, and applicable cross-border data-transfer assessment. Collect only what is necessary to process orders, answer support requests and prevent fraud. Avoid storing raw card numbers or unnecessary identity documents.
隐私政策摘要：演示版本不建立用户账户，不通过后台收集订单或付款信息。正式版本需披露个人信息处理者名称、联系方式、处理目的、保存期限、用户权利及跨境处理安排；仅收集履约和合规所需的必要信息。
A real route to resolve problems
Fans should be able to find support from every page, submit a refund/complaint request, and receive a written response. Before taking money, the operator must publish a monitored support email and business contact information; implement order IDs, payment receipts, delivery evidence, refund records and a fair escalation workflow. Support should not condition assistance on retracting a bank dispute.
Recommended operating targets, not legal deadlines: Acknowledge requests within 2 business days and aim to resolve straightforward cases within 7 business days, subject to stricter law or payment-network timeframes. Refund to the original payment method wherever practical and allowed.
投诉处理：上线前须公布有效客服渠道，及时确认投诉并依法处理。建议两个工作日内确认收到请求，普通问题争取七个工作日内解决；如法律和支付机构规则规定更严格期限，以其规定为准。
Who operates the site?
Legal entity: [REGISTERED MERCHANT LEGAL NAME — REQUIRED]
Registration / unified social credit code: [REQUIRED IF APPLICABLE]
Business address: [REQUIRED]
Support email: [REQUIRED — MUST BE MONITORED]
Payment descriptor / processor: [REQUIRED AFTER APPROVAL]
Policy effective date: [TO BE SET BEFORE LAUNCH]
These are deliberately marked placeholders. Do not substitute fictional company information, a personal account that is not authorized for this business, or a payment processor that has not approved the business model.
正式运营前必须如实展示经营者身份、必要的营业执照或登记信息、客服联系方式及支付主体信息。不得使用虚假的商户资料。
Chinese-law-informed design
The following official Chinese sources influenced these draft safeguards. Their applicability depends on whether the site is operated in mainland China, the operator's role and location, which customers are targeted, whether the service is classified as live tipping, digital goods or livestream commerce, and the payment arrangement. Counsel and the payment provider should assess the actual structure before launch.
- CAC 2026 notice on livestream tipping — transparent rules, limits/reminders, abnormal activity and complaints including minors.
- Consumer Rights Protection Law Implementation Regulation — fair contract terms and product-specific withdrawal rules.
- Online Transaction Supervision and Administration Measures — operator identity and personal-data disclosures.
- Livestream E-Commerce Supervision Measures (effective February 2026) — some requirements may apply depending on business model and activity.
Legal note: This is an illustrative compliance draft, not a legal opinion or assurance against chargebacks, merchant account restrictions or website takedowns. Payment processors apply their own risk rules, and the operator must disclose the true digital gifting/tipping model during onboarding.
法律提示：本草案不构成法律意见，也不能保证避免拒付、账户冻结或网站关闭。是否适用直播打赏、网络交易或直播电商规定，须根据实际经营主体和交易模式评估，正式上线前应由中国执业律师及支付服务商审核。